Privacy Policy

Your trust, our priority

Privacy Policy

This Privacy Policy explain how Assistant Virtuel SG
collects, uses, and protects your data as part of its online services
(virtual assistance, administrative management, web design, and SEO).

Table of Contents

1. Introduction
2. Information Collected
3. Use of Information
4. Sharing and Confidentiality
5. Data Retention
6. Security
7. Your Rights
8. Cookies and Tracking
9. Changes

1. Introduction

We are committed to handling your personal information with transparency and security.
By using our website or services, you agree to the practices described below.

💡 Legal Basis: performance of a contract, legitimate interest, and, where applicable, your consent.

2. Information Collected

We only collect the data necessary for the service:

Identity and contact: name, email, phone number.
Professional information: company, website, position, preferences.
Project data: documents, files, shared access, provided content.
Technical data: IP address, anonymous cookies/analytics (audience, performance).

3. Use of Information

To provide the agreed services (assistance, web, SEO, content management).
To communicate about your projects (follow-ups, appointments, updates).
To issue quotes, contracts, invoices, and receipts.
To improve our services and website experience (anonymous statistics).
To comply with our legal and contractual obligations.

4. Sharing and Confidentiality

Your Data are neither sold nor rentedThey may only be shared:

With service providers essential to the delivery (hosting, cloud tools, emailing) bound by confidentiality.
In case of legal obligation, authority request, or judicial procedure.

5. Data Retention

Data is retained for the duration of the service, then securely archived in accordance with legal requirements. You may request the deletion or the portability of your data within the limits provided by law.

6. Security

We implement technical and organizational security measures to protect the information and access credentials entrusted to us by our clients.

These measures include, in particular :

Restricted access to accounts, tools, and documents only to authorized persons.
Secure credential management using an encrypted password manager (Bitwarden / Vaultwarden).
Robust data encryption (AES-256) to protect sensitive information.
Secure HTTPS / SSL connections cwhen accessing platforms and online services.
Secure document storage in a protected private cloud (Nextcloud).
Client-based access organization, ensuring that each client's information remains separated and confidential.
Secure credential sharing, with no passwords transmitted via email or unsecured messaging services.

The tools and methods used follow modern security standards commonly adopted by businesses and digital professionals.

🔒 Limitations : Despite the security measures implemented, no computer system can guarantee absolute security at 100%.
However, we apply appropriate safeguards designed to minimize risks and protect the data entrusted to us.

7. Your Rights

You may, at any time:

Access your data and obtain a copy of it.
Correct inaccurate or incomplete information.
Request the deletion of your data (within legal limits).
Withdraw your consent when the processing is based on it.

To exercise your rights, contact us (see section Contact).

8. Cookies and Tracking

Our website may use cookies that are necessary for its operation, as well as analytical cookies (anonymous statistics). You can manage your preferences through your browser.

🔎 Tip: specify on your cookie banner the categories used and include a link to this page.

9. Changes

This policy may be updated to reflect legal or functional changes.
The most recent version is always published on this page, along with the update date.

Last updated : April 2025